I am very interested in go to find a cause.
What is the reason the level of income? may be in the restaurant's salary is too low, resulting in unhappy waitress work. According to online information, the Beijing McDonald's from 23:00 to 6:00 the next day the staff wage of 5.1 yuan / hour, six months make a year, or 0.15 yuan / hour; night shift allowance 8 / frequency, according to a staff of 15 classes a month exclusive basis, to do McDonald's 671.25 yuan, this income level restaurant in the Beijing area has been considered a lower grade; In addition, McDonald's meal only to provide staff work for free meals, do not provide accommodation. take a look at Beijing in the situation in the restaurant, the waiter in the restaurant, the basic monthly salary of about 600 - 1000 yuan / month, some restaurants still corkage commission, usually provide three meals a day for the staff work for free meals and free accommodation. Both comparison, McDonald's is clearly more than the salaries of employees in the restaurant less staff. Thus, happy employees are not paid or the reason.
What is the difference between quality of waiter? may attendants employed in the quality of the restaurant is too low, so the attitude is not good. online information, McDonald's prefer to hire part-time students, but the Baojie Gong are usually laid-off workers. waiters in restaurants are often the beginning of high school graduates. Phase comparison, the gap between the quality of personnel is not.
I think, is the McDonald's corporate culture for employees happy at work every day.
from a macro point of view, the success of McDonald's in China because of its scientific and advanced management mode. in its operation and management system of large, corporate culture systems occupy an important position, It is this humble, non-essential in the eyes of some of the boss's corporate culture has played a huge role.
View McDonald's Chinese website, you can see the construction of its corporate culture. McDonald's clearly stated that service, cleanliness and value for money philosophy behind it, is a set of sound scientific communication system, the communication system includes a penetrate into the minds of employees. Every McDonald's employees are its output of goods corporate culture, employees are subject to all the activities the guidance of corporate culture, so each of McDonald's employees to be happy to work to bring customers smile.
Our restaurant will usually clear in the written philosophy, but the concept of mode of transmission is usually limited to the wall posters, a collection of the morning shouting slogans, the large number of restaurants will be published Journal of an enterprise, in addition, it seems not good policy.
Clearly, foreign and local fast food restaurant in this gap, because the mechanism is not perfect corporate culture, resulting in a local restaurant, blocked the spread of business philosophy, staff and business will become a non-synchronization Of course - the boss wants the work of staff with a smile, but the staff has mood to laugh.
perhaps in the last 10 years, local restaurant owners do not worry about their business is not good, because China's customers are usually very tolerant, waiter's mood will not be too picky. But if one day suddenly wise up Western fast food, and learn all the eight major cuisines, that time I may be more willing to sit light and spacious hall, watching a smiling waitress Feast on my side.
A few days ago the afternoon, the hungry, a man went to a nearby McDonald's Wudaokou eat. In the afternoon of the McDonald's customer is not much out the window the sun is shining, the restaurant is very light and spacious. I brought the food to sit in the corner, side Side note to eat McDonald's staff. They were wearing uniforms, the division of labor is very clear, everyone seems very busy, but I am most interested in the emotions each of them.
each of them did seem very interesting, from the expression point of view, they seem very happy. no one looks like a frown. clear the table in the restaurant was about 40 years old, a middle-aged women, although her action was not very quick and neat, but can feel her in a very serious work, I feel very happy of her work - although this kind of work is extremely boring - a table clean, and then rub the next one. well Reservation Desk the back of the young girls, they are clearly professionally trained, very quick and neat way to customer service. their emotions seem to look bad, you see the smile from their work fun. dining in such an environment, I The mood is very happy.
most Chinese restaurants in Beijing does not seem that way - the restaurant is not the case, the staff is more than that.
matter what you walk into a medium grade restaurant, you'll never find light and spacious hall - large tables and chairs, some tables seem to get 20 people, has 2 table tennis so much; the walls of the hall accompanied by only a small window, actually, even more exasperating is to be posted on the window glass window grilles paper, the scenery can not see anything out of the; ceiling after the ceiling seemed to distance is only a centimeter of your head.
you will find a lot of idle attendants, usually The more high-end Chinese restaurant waiter idle more. the gate will be at least four crew standing there to greet you; the elevator will have at least two attendants waiting for you big head; until you sit down at the table, the corner may also have a waiter standing quietly.
course, I also understand the care and thought the restaurant owner, after all, the more attendants to provide more comprehensive services, and waiting for you a large restaurant, the waiter can improve the grade, while also satisfy the vanity of the guests. But when you look in the mood of the restaurant staff, you will find all the care and thought the restaurant owner vanished.
attendants seem to have relatively few indifferent, or should say no to happiness, they also know that such sentiments must not give vent to the customer, so they bear without hair, but their expressions and movements can be apparent in their emotions - they do not like it, they are not happy. When you encounter a work crew is not happy, anxious attendants, although you can understand her displeasure, but your mood will surely be affected, you will have some emotional banquets small lump, which unhappiness is more emotional to welcome the attendant can not be changed Please come back.
why the McDonald's employees to work happily, and the restaurant staff can not do?
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